intermittent. 0. Virgin Phone Switchover. 11-02-2023 13:45 - edited 11-02-2023 13:47. 4Ghz. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Installing a Replacement router. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. We would like to show you a description here but the site won’t allow us. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. Solid White: All good! Flashing Green: Starting up. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . My virgin WiFi Hub 3. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. No issues in area currently. Green power light is flashing and WiFi light is green. Arrived. Stream from. In Router Mode the power light should be white. In order to have this rectified, we'd need to. Options. on 18-12-2022 13:30. Try restarting it, and if the problem persists, contact Virgin Media support. These lights are: Power: This light will be solid white when the router is powered on. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. The power light will remain on. HUB 5 Flashing Blue Light. 1 ACCEPTED SOLUTION. Hub disconnects. Sorry to hear about this! Just to clear things up here - the White box in - 5213380At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. . 2GHz is slower (0-80mbps), but has large range, and can go. Browse Virgin Media Virgin Media Community. Are you in Router Mode or Modem Mode ? In Modem Mode the power light should be magenta. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. 13 minutes ago. The Virgin Media Hub might not work for you, so you might need to install a stand-alone WiFi router. 0. They switched me over and told me I couldn’t use the old hub, annoyingly. Logging into the advanced settings (IP address in browser) says internet has registration failure. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. Click next. It continued to flash. Internet has been down for a day, our router is flashing yellow. on 07-01-2023 14:46. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. An Ethernet cable – The Stream box can connect wirelessly, but in case you’d like a wired connection, just connect one end of the cable into the Stream box and the. I try to log onto the Hub 4's web server page (via wifi, or wired connection) and it hangs after logon. Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. If the internet light is off or flashing amber, run a diagnosis. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Posted by 5 minutes ago. I even checked the cables and it all appears fine. Checked all connections. As soon as the hub is ready, you will see the white power lamp. Had a power outage yesterday in the morning, and ever since then I’ve had no Wi-Fi. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. No issues in area currently. Thanks for taking the time to contact us via the Community. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Try calling the equipment activation number they may be able to help. It may be the Pod just needs to be re-activated. 5. This means that the Virgin Media Hub is on. . Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. _____________. Kind regards Mark. It displays a steady white or. Had my Internet completely drop. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Table of Contents. 1, sign on and put it into modem mode. Thanks for that. When it’s in modem mode, it’ll be magenta (pink). I am going to send you a private message. Wished I had stuck with BT. This flashes during set up, and then stays green for 2 minutes when you're done. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Restart the hub. on 10-09-2022 13:10. 1 ACCEPTED SOLUTION. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Options. 2. 1 from a browser?. The power light at the bottom of the device is the only light that should shine if everything is working normally. Flashing White – Connecting to Virgin Media network. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Options. Blinking blue wan light on virgin hub. I don't know what the other small light is for. 1 via ethernet cable and look at the power levels and log. Hi, My virgin WiFi Hub 3. Remember: Once the Hub is reset, it will. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. 0. Hub 4 intermittent internet issues dropping out. Options. Booster and. Our hub 3 is online and connected to the wifi however there is no internet. can please look into this. Try a reset as this. 1 – Between the modem and the router, disconnect the Ethernet connection. Red light on hub 3. Had my hub 3 swapped for a hub 5 four days ago. Please look out for the purple envelope in the top right of the screen. If you press the WPS button on the Virgin Media Hub 3. After staying red for a few minutes it flashes white light again, eventually back to red. 0 Kudos. They aren't too far from the router either so this can't be the issue. Ive reset using the pin and the same thing is happening. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. Options. This light flashes green when the Hub's downloading a software update. Flashing arrows doesn't always mean no connection. White power light is on and Internet lights are blue. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. The virgin media connect app says I have no pod connected. on 16-08-2022 20:39. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. on 09-08-2023 15:21. The Virgin Media Hub lights can tell you a lot about its status. Try. g. 0. The light should turn solid for a moment when you first switch on the WiFi Pod (white). The pod breath either blue or green sometimes white. Constant red light on setup. I've checked the network log and there's a lot of warnings - 5169887. This has gone too. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Alternatives to Super Hub 2 routers. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. on 29-12-2022 23:18. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . on 05-06-2022 12:57. just in the past hour my HUB 4 decided to develop the white light of death. WPS/Virgin Media button on your Hub until the lights start blinking. Middle – Ready (green/blue). The more speed your Hub gets, the more your WiFi can do. I followed all the instructions to restart and reset the hub 5 still i see flashing red light. Solid white, dimmed: Everything’s okay. . The power indicator is just one use for the white light. Tudor. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. When he installed it he said the red light (that’s now flashing red) must be green in. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. It resets itself with a white glowing light then starts flashing green then goes back to. So far so simple. April 9, 2023 by Jim Johnson Virgin Media Hub 5 Lights Introduction Welcome to our ultimate guide on the Virgin Media Hub 5 lights. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Green flashing light on Hub 3 QuickStart, set up and connections. It’s just a yellow light remaining. - pressed reset button for 15 seconds. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi SundayRed power light on the Virgin Media Hub 3. Alternatives to Super Hub 4 routers. If you’re using a splitter, make sure that’s firmly connected, too. I'm currently on 1Gig contract with virgin. Hi, My hub 3. 1. If you're worried, flick back to router mode, see what colour it is when it comes back on line. on 05-09-2022 19:01. The green light might be flashing because of a faulty link. Didn’t work at all. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. • Turn the power switch off on the back of the Hub. I have deleted the App cache in the settings on my iPhone, I have delet. 1 ACCEPTED SOLUTION. You will see a solid white light ring if you have a Hub 4. on 27-06-2022 07:59. Nothing seems to help. Gaming Support. Green power light is flashing and WiFi light is green. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi Sunday Red power light on the Virgin Media Hub 3. Try our TV troubleshooting tool now. On our wavelength. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. This can happen after a software upgrade. Any attempt to reset or hard reset it have failed and resulted in another 30 minutes of flashing blue lights and a solid white light with no Internet. 1 Power Light. my wifi went down suddenly last night and hasn’t come back since. Options. the hub is still flashing green lights 24 hours now. on 07-04-2023 17:12. The Virgin Media Hub might not work for you, so you. Switch the hub back on at the power. No internet, the hub red. Ensure that the white cable is securely plugged into both the Hub. I have had a new Hub 5 fitted for just 2 weeks now. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. I can't even game without bad lag. The WiFi reception is poor. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 2. The top wifi light is solid green, the internet connection - 5396739. Reply. ). Then you can connect to whichever signal you want (before it would've be automatic). Options. Have tried resetting: holding reset button for 60 seconds; no dice. White power light is on and Internet lights are blue. Hiding your Hub in a TV cabinet or closed shelving can block your wireless signal. It may be stuck in an update loop. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. The entire day I had no internet, so I once again booked an engineer for the Monday afternoon, I wake up on the Sunday and it's working again - solid white light. It is booting up and should be ready in 5 minutes. Running the diagnostics and it says the cable is. Sorry. The light codes on the Virgin Media 4 hub are the same as the Hub 5. My phone picks up the connection while its flashing white. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. Options. Wait a few minutes for the Hub to clear its settings and reboot. Flashing white light: When the Hub is booting up, it displays a flashing white light. Security matters. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Yellow flashing light on Hub 5. If the power button is steady amber, it has a power issue, call Sky for help. Virgin Hub 5, red flashing light. 6. All in one super nifty tool. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. It may also flash green when the Hub is performing a software update. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. - 5386787. Tried reseting multiple times but that didn't work. In either Mode the red power light is an indication of over heating and most not be ignored. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. 0. Then unplug your Pod and back in again. Virgin media hub 4 constant white flashing. Virgin Media Forums Agent Carley 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. This flashes during set up, and then stays green for 2 minutes when you're done. on 01-04-2023 20:55. no idea what any of this means , will test the speed of wifi today when gamingHold the pinhole reset button for 10 seconds on the back of the Hub. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. The post code check via the website stated there was a minor issue in the area on a number of occasions. If there’s a problem the lights will tell you what’s going on. We would like to show you a description here but the site won’t allow us. Phone. Options. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Now when I got home today I was met with no internet and a Red - 5239893. Hi all, I got my service installed on Tuesday and has been working great. Re: Intelligent Wifi Hub Not Connecting. I checked my router and it has a flashing blue light. It’s likely to be a loose connection in your home. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. on 08-04-2023 10:07. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. Joining in. Options. Keep your Hub 3. Options. On the other hand, red flashing lights may be a sign of trouble. Re: Intelligent Wifi Hub Not Connecting. It didn't solve the issue. Virgin Media Hub 3. If the scan finds any. 4GHz one to whatever, and the 5GHz one to something else. Options. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. No devices are working after waiting a good 20 minutes. 0 Kudos Reply. These light indicates whether the Super Hub 2 is able to make a wireless connection. The hub built in test says “Your broadband connection is down”. Joining in. Unplugged router, etc. Then relocate it to halfway between the hub and the blackspot. flashing green arrows on virgin hub 3. When the power light is solid white, it indicates that the hub is on and working correctly. 0 Kudos Reply. Your network has been fixed. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. It may also flash green when the Hub is performing a software update. To troubleshoot the issue, you can: Check that your Virgin Media box is securely connected to the TV and mains power. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. This is the 4th time in the space of a month my Hub 5 has stopped working completely. Running modem mode and your own router is a good idea for a number of other reasons, e. Solid white: The Hub 4 is powered on and working correctly. All I get is the flashing white light. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. 0. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Hub 4 flashing red light. Plugged in hub 4 and it has the dreaded solid red ring. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. Phone. Have an orange light showing on hub box and intermittent Internet access. Checked all connections. 168. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. The telltale sign of WiFi disconnecting from the internet on a device I happen to be using. Wifi boosters are really hard for me to get connecting. Reading other posts, I know I need a new modem. 168. I have 3 wifi pods in different locations of the house. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. All of a sudden my connection was lost so i check up on the box and its a white solid light. When a light is flashing, whether the white power light or the blue wireless light, it usually shows that data is being transferred. A guide to the lights, reading from top to bottom, can be found below. The information below shows current status of this Hub 5. . 168. Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range. 02-02-2023 02:25 - edited 02-02-2023 02:25. Hello. Should this be displayed for any length of time when the hub4 is first Plugged in. 0 and no DNS servers listed in Info. I can find my WiFi network and connect with it. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. My hub is flashing a red light, but I have checked all the wires and all are connected securely. Blue flashing light, no amount of resetting or restarting is fixing it. White light on - Virgin Media Community - 5030957. Head over to wireless, and change the SSID of the 2. Turn the power switch off on the back of the Hub. Hub 4 flashing white then turning red. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. Open the computer it was connected to open a browser. Had my Internet completely drop. Try calling the equipment activation number they may be able to help. Tuning in. 1 ACCEPTED SOLUTION. WiFi Pod flashing red. It has it for about 30 minutes and then turns solid white but no devices can connect to it. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. Virgin Media Hub 5 Light Status Overview. You will see a solid white light ring if you have a Hub 4. 1 from a browser?. In either Mode the red power light is an indication of over heating and most not be ignored. Section 2: Virgin Media Hub 4 Lights 2. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or.